Retro Casual Cowhide Ladies Backpack

Dwarves Shoes Size Details For Women:

Please note that the size for choice in the page are US size

35-36 EU / 5 US / 3 UK / CN 34 fit for feet length 22 cm

36 EU / 5.5 US / 3.5 UK / CN 35 fit for feet length 22.5 cm

36-37 EU / 6 US / 4 UK / CN 35 fit for feet length 22.5 cm

37 EU / 6.5 US / 4.5 UK / CN 36 fit for feet length 23 cm

37-38 EU / 7 US / 5 UK / CN 37 fit for feet length 23.5 cm

38 EU / 7.5 US / 5.5 UK / CN 38 fit for feet length 24 cm

38-39 EU / 8 US / 6 UK / CN 39 fit for feet length 24.5cm

39 EU / 8.5 US / 6.5 UK / CN 40 fit for feet length 25 cm

39-40 EU / 9 US / 7 UK / CN 41 fit for feet length 25.5 cm

40 EU / 9.5 US / 7.5 UK / CN 41  fit for feet length 25.5 cm

40-41 EU / 10 US / 8 UK / CN 42 fit for feet length 26 cm

41 EU / 10.5 US / 8.5 UK / CN 43 fit for feet length 26.5 cm

41-42 EU / 11 US / 9 UK / CN 44 fit for feet length 27 cm

42 EU / 11.5 US / 9.5 UK / CN 45 fit for feet length 27.5 cm

More about how to choose the right size, Please read here:

https://dwarvesshoes.com/pages/how-to-choose-the-right-size

Feel free to contact us with any other question or requirement customer@dwarvesshoes.com

1. We offen choose cowhide, horse leather, calfskin, sheepskin and deerskin for shoes upper. Fine and comfortable feeling, full texture, luster, clear particles, excellent elasticity, with a certain waterproof and defensive performance, easier to handle.

2.High quality breathable genuine leather inside, fine pore, comfortable, can better protect your feet. We offen choose pigskin, cowhide, calfskin, sheepskin and deerskin for lining and insole.

3. Anti-skid and wear-resistant outsole. Soft, with anti-skid, shock absorption, wear resistance and other characteristics, good elasticity and waterproof performance,reliable foot feeling.

4. Perfect shoe tree for human body.

Please find the detailed introduction for each style in the product page.

www.dwarvesshoes.com is the only official site of "Dwarves" brand, We do not have any other site which sell dwarves shoes. 

Production Time

1. Normally:

For styles are in stock, They will be ship within 48 hours.

For styles need to make, They will be ship within 7 days.

Once we find that we have no materials to make will send email to you.Please pay attention to your email left. If we can not contact you both by email and SMS within 30 days, We will refund the order directly.

2. Busy Seasons:

May need more time, But we will try our best to ship out as soon as possible.

Handmade is not easy and we are doing it with our heart.

Cancellation of Order

You can cancel order and get full refund before the order is shipped. Once the order is shipped, we can not take the shoes back in transit and can not be cancelled.

Cancellation of order please contact us by email：customer@dwarvesshoes.com

 Shipping

1. Shipping fee: Free shipping to all the countries and we have paid FedEx option.

2. Shipping time: 

Free Shipping to most locations, delivery time is approximately 5-15 days.  Once your order is shipped, we will send you an email with the tracking number and tracking site.

We have paid FedEx Option, to most locations, delivery time is approximately 2-8 weekdays.(FedEx to US and Canada is 3 - 4 weekdays; FedEx to Australia is 5 - 8 weekdays; Europe and South America is 4 - 7 weekdays, Asia is 2 - 3 weekdays)

We will only ship to the address you give us.  Please make sure the shipping address you input during checkout is correct and complete, we are not responsible for any wrong or undeliverable addresses.If your package return because of Insufficient address or wrong address,we can not refund you,because we paid twice shipping fee ,It is more than the shoes.

3. We can not guaranteed arrival time and do not accept urgent orders. Please place your order in advance.

4.Normally Free Shipping to Australia is 20 days after shipping. So If you are from Australia and want to receive the package soon please choose paid FedEx in the shipping option. Free Shipping to US ,Canada is normal, 7-15 days will be delivered, Average 10 days. If you want fast, you can choose paid FedEx option too.

Refunds and Exchanges

To be eligible for returns or exchanges, items must be unworn, unwashed, unaltered, and include all original tags and packaging.

1. Change shoe size/color/style

Please check our size chart carefully before you place your order.  You can exchange the size,color or style within 7 days from the time you receive our shipment, but please note that you will incur the cost of returning any shoes to us.( Please make sure with your local office.） We will cover the charge to ship out the replacement pair as long as the shoes are returned in the condition they were sent out.  

2. Refund

For any reason you are not satisfied with our products, you can return the items within 7 days from the receipt date for replacement or refund (not including shipping costs). 

When we receive the products will refund you as soon as possible.

Please contact us before you ship the items back to get the shipping back address.

Refunds and Exchanges Email: customer@dwarvesshoes.com

Non-Refundable Cases:

A. We will only ship to the address you give us.  Please make sure the shipping address you input during checkout is correct and complete, we are not responsible for any wrong or undeliverable addresses. If your package return because of Insufficient address or wrong address, we can not refund you, because we paid twice shipping fee, It is more than the shoes.

B. We won't issue refund if customer refuse to pay for the custom fee when the package arrive local custom office.

C. We won't issue refund if customer refuse to pick up the package when the package is delivered or at pick-up location.

D. Damage products caused by improper use by customers.

E, Products that have been worn and used by customers.

F, Clearance shoes do not accept exchanges and refund.

G, Orders over 90 days.

Return Label, Shipping Cost and Return Address

Please note that we are unable to get the return label for our customers from Website Background Management System now. So all the returning need our customers to contact local logistics office(such as USPS, Canada post, Australia post ...) to ship back. 

Customers pay shipping cost as a result of their own error (ex: incorrect order such as wrong size,wrong color,wrong style; Items that are not liked). We will refund any return shipping cost if the return is a result of our error (ex: Wrong product, dwarves shipped you the wrong style,wrong color,size; Damaged products). 

We currently have two return addresses for you to choose from:
A. You can choose a shipping method that is most convenient and cheap for you to send back to China Studio. (Normally if your return shipping fee is below $35, Please choose this method)
B. You can choose returning to our US Warehouse or UK Warehouse which offer by our Logistics partner. Please note that you need to pay for the shipping of the shoes back to the US/UK warehouse(Contact our customer service to get big discount). In addition, all international returns and exchanges which under 3kg are subject to a $28 USD returns processing fee. (Includes warehousing fees, shipping costs to China, import duties, etc.) So if your return fee is over $35, please choose this method which will control the exorbitant return fee.

Refund Process

For returned items or exchanges, we will inspect your returned items and email you a refund within 7 business days of receiving your package. Your refund will be returned to your orginal payment account within 10 business days from the date you reveive the email:

A, Paypal account refunds: up to 48 hours

B, Credit card refunds: 2-7 business days

For some debit and cards,refunds can't be made to the original payment account, customer service team will email you to provide us with a paypal account in your name to complete the refund.

3. Additional notes on warranty

A, All returned items must be in new condition, unused/unworn, unwashed, and with all original tags and their original packaging.

B, Please do not send the package back to the sender's address. If you return request is accepted, we will send you the return address and instructions on how and where to send the package.

C, Please be aware that any return made to an address other than the one provided by Dwarves, or to the address on the original shipping package, cannot be received by us and will not be eligible for a refund or exchange.

Quality Problems

Shoes aren’t made to last forever. Even well-made pairs will eventually show signs of wear and tear with constant use. Please learn to protect your leather shoes.

If your shoes appear quality problems within 30 days(from the time you receive)caused by nonartificial : such as sole cracking , upper cracking, heel cracking, degumming, peeling leather, we will exchange for you.

Within 90 days, any fault caused by nonartificial reason we should maintain it freely.

Process: email us →ship back the shoes→email us the package tracking code→when we receive the shoes will ship a new pair or maintain them

Shipping cost: Customer pay for the shipping back cost, we will pay for the ship again cost.

Please contact Email: customer@dwarvesshoes.com to execute the process.

Package Lost

The logistics provider will compensate the shoes if the package 60 days can not be delivered.We will follow-up you order and assist you. We are not responsible for any lost or returned or misdirected shipments based on incorrect addresses.

If your package lost, Please contact us within 60 days from your order date. We can not accept claim of package lost for orders over 90 days.

Information Safety

We do not use your information for any other purpose, only for fulfill order.Below is the details of privacy policy:

https://dwarvesshoes.com/pages/privacy-policy

We are so sorry in this COVID-19 days the delivering is not stable. Please read the size details carefully. World wide delivery is not easy in this days. Returning is also some time easy some time hard and expensive.（Please make sure with your local office.）

We are Chinese craftsmen, All the shoes ship from China studio and return to China studio. We are trying to offer services returning to warehouses in the United States When our orders reach a certain quantity. Because shoes have so many styles, sizes and colors, it is not a standard product, sometimes customers have special request, So It is very hard to offer large inventory to local storehouse.

From 2012 to 2023, We are here for 11 years! Our brand site dwarvesshoes.com is opened on 2017, also over 8 years. We adhere to brand values and are trustworthy partners.

 

Note / Notice

# Dwarves leather products are different from each other due to leather texture and hand dyeing process.

# The real color of the product may be slightly different from the screen display due to the different lighting sources and user computer settings.

# When your shoes are made after we receive your order, they need a few days to ventilate after you receive the package, because we ship out sealed package and no time to ventilate.

Maintenance methods

# Shoes are stored in dark, ventilated and dry places and avoid stacking with other leather products.

# After wearing shoes, you can use soft cloth or soft brush to remove dirt such as dust and dirt on the upper of shoes.

# If wet, replace the newspaper in shoes for 2 to 3 times in about 20 to 30 minutes and accept it after natural air drying.

# Avoid direct hot air drying or sun exposure

We accept Debit and credit card, PayPal payment.Shop Pay, Apple Pay and G Pay, Meta Pay

1. Express Checkout with a Paypal account

Note: Paypal express checkout, the delivery address is default apply your Paypal shipping address, please be sure it's the correct delivery address.

2.Express Checkout with a Shop Pay account

 

3.Express Checkout with a G Pay account

4, Express Checkout with an Apple Pay account

5, Express Checkout with a Meta Pay acount

6. Checkout Directly With Your credit card

     

A. Log in your accocunt or fill your email or phone in the "Contact " Box. We will contact you about the order if needed.

B. Enter The Shipping address.

C. Click continue to shipping button

D. Payment choose "credit card",fill the card information and  click "pay now".

 

7. Checkout with Debit or Credit Card Without Paypal Account

     

A. Log in your accocunt or fill your email or phone in the "Contact " Box. We will contact you about the order if needed.

B. Enter The Shipping address.

C. Click continue to shipping button

D. Easy to check out with card, After choose Paypal as payment and Click "Pay Pal":

 E. "Continue as Guest" to complete the payment. 

 

Note: Dwarves CAN NOT and WON'T collect your card AND personal information when you make a payment. All your personal information is safety and protected by Shopify and Paypal.

8. How is shipping and Sales & Use Tax calculated?

Dwarvesshoes.com offer free shipping choice already.So you no need to pay shipping fee.

We ship the shoes as gift, and the value is below $800, so in most cases, there is no custom tax in the United States, Canada and Australia.

Please Note that Custom Tax is base on Policies in diffierent regions. We can not control and pay for the Custom Tax(tariff).

www.dwarvesshoes.com is the only official site of "Dwarves" brand, We do not have any other site which sell dwarves shoes. There are many sites copy us, but they are not us. They can not copy our shoes quality and customer service.

 

 

1, Tracking from our site:

 

Just click the "Track Your Order" link at the top of the site, than you can track with your order number or the tracking number we email you.

 

2, Tracking from your emails

You will receive a email named "A shipment from order #1174 is on the way", when your order ship out.

Simply click the tracking number to get tracking.

3, Login your dwarves account to track orders

A. Find the order in "order history";

B. click the "order number" you will see the order details;

C. Click the" tacking number" to get the tracking information.

4, Tracking from Shop app

Go to apple store and search “Shop”.

Open shop app and login your account which is the same with your account in dwarvesshoes.com. If not, Please connect account.

Click the button , you will see all the orders and their state.

Click the order, you will see the order receipt and contact and our store too.

If you open the notice function, you will get the order real time information.