Contact Us

We're always happy to help. If you have any questions about your order, sizing, returns, or anything else, please feel free to reach out to us.

1. Online Message

You can contact us Monday to Friday from 9:00 AM to 6:00 PM (China Time) by clicking the green "Chat with us" button at the bottom of the page.

2. Email Support

For questions about products or orders, please contact us at: customer@dwarvesshoes.com. We will reply within 24 hours, except during Chinese public holidays and weekends.

For questions about our Affiliate Program, contact us at: affiliates@dwarvesshoes.com

For marketing cooperation inquiries, contact us at: marketing@dwarvesshoes.com

For wholesale cooperation inquiries, contact us at: wholesale@dwarvesshoes.com

3. WhatsApp

You can reach us on WhatsApp Monday to Friday from 9:00 AM to 6:00 PM (China Time).

+86 189 2463 7077

Due to time zone differences, we may not be able to reply immediately.

4. Our Other Shops

Visit our Asian designer shop to discover our latest designs:

https://cn.pinkoi.com/store/dwarves

Our official websites are dwarvesshoes.com (handmade leather shoes) and dwarvesbags.com (leather bags & accessories) — both are part of the Dwarves brand family. Please be cautious of imitations — they cannot match our craftsmanship or customer service.