Hi Cathy,
We’re sorry to hear that the shoes did not meet your expectations.
The shoes are made with vegetable-tanned washed horse leather, and we understand that the appearance and feel of leather can be quite subjective. the material and overall quality did not match what you expected from your purchase.
Thank you for sharing your feedback. We’ll take your comments seriously and pass them along to our product team as we continue to improve our designs and products.
If you need any assistance with your return or refund, please contact us via email. We’ll be happy to assist you.
Best
Dwarves
