Hi Kellie,
Thank you for sharing your feedback. We’re glad you found the shoes cute, but we’re sorry to hear that the fit did not work for you.
We’d like to clarify the sizing information for this particular style. The largest size available for this style is US Women’s 8.5. The “40” shown on the shoe label refers to the size marking used by the manufacturer and is not equivalent to a US Women’s 10.
We understand that this may have caused confusion, and we’re sorry for any misunderstanding regarding the size. We always recommend referring to the US size and measurements provided on the product page rather than relying solely on the number printed on the shoe label.
We also understand your concern regarding the return shipping and processing fee. Our return policy is provided on our website before purchase, but we’re sorry that the return process did not meet your expectations.
We appreciate your feedback and will continue working to make our sizing information as clear as possible.
Best regards,
Dwarves Shoes
