Frequently Asked Questions
all the shoes are handmade from best handicraftsman in china
2,I can't find the size fields to choose my size
if you can not find the size you need, please kindly go to custom made style. https://dwarvesshoes.com/collections/custom-made
we use china size,But we have Translate into US size and EU size,just to to "how to choose the right size?" page https://dwarvesshoes.com/pages/how-to-choose-the-right-size
We are Free Shipping
We process your order within 3-5 business days. We ship from china ,about 5-15 days to all over the world.
Yes, you can. Your shipping confirmation email will feature tracking via USPS.and also your dwarves account
On very rare occasions, an order does not arrive as planned. We ask that you use your tracking number to track your package on the USPS website before calling or emailing to ensure that there is an error.
Log into your dwarves account, click on the order you wish to track and the tracking number will be provided. If you do not have an account, please check the shipping email dwarves send to you .If you have attempted to track your order in USPS and there is a problem with the shipment, please contact USPS. Once a package leaves our facility, we are unable to discuss the shipment with USPS as per their rules.
If a package is missing, you will need to submit a ticket to USPS and send that ticket to us. We are happy to replace missing orders, however all requests must be submitted in a timely manner, within 30 days of the day of purchase.
You may return most new, unopened items sold and fulfilled by dwarves.com within 30 days of delivery for a full refund. Customer must pay shipping cost as a result of their own error (ex: wrong size). dwarves.com will pay any return shipping cost if the return is a result of our error.