Privacy Policy

Last Updated: May 2026

The information we obtain from you is primarily for communication purposes and to assist us in serving you. It also helps us personalize and continually improve your experience with DWARVES LLC products and services (collectively, the “Services”).

Scope of Privacy Policy: This Privacy Policy applies only to the personal information you provide and we collect through our Services. By “personal information,” we mean information that identifies you personally. This Privacy Policy is incorporated into and made a part of the DWARVES LLC Terms of Use.

Types of Information Gathered: Through your use of our Services, we gather the following types of information:

Information You Give Us: We receive and securely store any information you enter on our Website or voluntarily provide to us, including your name, email address, mailing, shipping and billing addresses, and for online purchases, credit card or other payment information. We may use this information to communicate with you. If you do not wish to receive communications from us, please notify us at customer@dwarvesshoes.com.

Social Login Information: If you choose to log in using Google or Facebook, we receive basic profile information from those platforms, such as your name and email address, solely for the purpose of creating and managing your account. We do not store your Google or Facebook password. You may revoke our access to your social account at any time through your Google or Facebook account settings. To request deletion of data collected through social login, please visit our Data Deletion page or contact us at customer@dwarvesshoes.com.

Automatic Information: By accessing our Website, certain information — such as Internet Protocol (IP) addresses, navigation behavior, software used, and time spent on the site — will be stored on our servers. This information does not specifically identify you and is used internally for website traffic analysis only.

Use of Cookies: “Cookies” are alphanumeric identifiers transferred to your device through your web browser. We use cookies to customize your experience, store your preferences, and support analytics. You may disable cookies through your browser settings, though some features of our Website may not function properly as a result.

Analytics and Third-Party Tools: We may use third-party analytics tools such as Google Analytics to help us understand how visitors use our Website. These tools may collect information such as your IP address, browser type, and pages visited. This data is aggregated and anonymized and is not used to identify you personally.

Security of Personal Information: DWARVES LLC takes reasonable measures to protect your personal information from unauthorized access, use, and disclosure, both online and offline. Whenever we collect sensitive information (such as payment data), that information is encrypted and transmitted securely. You can verify this by looking for “https” at the beginning of the web page address or a padlock icon in your browser. Only employees who need the information to perform a specific job (such as billing or customer service) are granted access to personally identifiable information. Our servers are kept in a secure environment. With respect to credit card numbers, only the last four digits are visible to our staff. Please note that no website is completely immune from potential security breaches. We strongly recommend that you protect your password and notify us immediately at customer@dwarvesshoes.com if you believe your account has been accessed without your permission.

Information Shared with Third Parties: We will not sell or share your personal information with third parties for marketing purposes. We may share aggregated, non-personally identifiable information with third parties for analytical purposes. We may disclose your personal information without prior consent only when we have a good faith belief that such disclosure is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process, or enforceable governmental request; (b) enforce applicable terms of use, including investigation of potential violations; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect against imminent harm to the rights, property, or safety of DWARVES LLC, its users, or the public as required or permitted by law.

We use Shopify to power our online store. Shopify processes your data in accordance with their own privacy policy. Payment processing is handled by Shopify Payments and/or PayPal, which are subject to their respective privacy policies.

Your Access and Control Over Information: You may opt out of future communications from us at any time. You may contact us at any time via email to:

• See what personal data we hold about you, if any;
• Correct or update any data we have about you;
• Request deletion of your data; or
• Express any concern about our use of your data.

To request data deletion, please visit our Data Deletion page or email us at customer@dwarvesshoes.com.

Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for order fulfillment, legal compliance, and dispute resolution. Order history and transaction records may be retained as required by applicable law.

International Data Transfers: DWARVES LLC operates from China. By using our Services, you acknowledge that your personal information may be transferred to and processed in China and other countries where our service providers operate. We take steps to ensure your data is handled in accordance with this Privacy Policy.

Changes and Updates to This Privacy Policy: As our business evolves, this Privacy Policy may be updated from time to time. We will post the most current version on this page with the updated date at the top. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy, please contact us at customer@dwarvesshoes.com.