Production Time
1. Normally:
For styles are in stock, They will be ship within 48 hours.
For styles need to make, They will be ship within 7 days.
Once we find that we have no materials to make will send email to you.Please pay attention to your email left.
2. Busy Seasons:
May need more time, But we will try our best to ship out as soon as possible.
Handmade is not easy and we are doing it with our heart.
Cancellation of Order
You can cancel order before the order is shipped. Once the order is shipped, we can not take the shoes back in transit.
Cancellation of order please contact us by email：customer@dwarvesshoes.com
Shipping
1. Shipping fee: Free shipping to all the countries.
2. Shipping time: To most locations, delivery time is approximately 5-15 days. Once your order is shipped, we will send you an email with the tracking number and tracking site. We will only ship to the address you give us. We are not responsible for any returned or misdirected shipments based on incorrect addresses.
Refunds and Exchanges
1. Change shoe size
Please check our size chart carefully before you place your order. You can exchange the size or style within 7 days from the time you receive our shipment, but please note that you will incur the cost of returning any shoes to us. We will cover the charge to ship out the replacement pair as long as the shoes are returned in the condition they were sent out.
2. Refund
For any reason you are not satisfied with our products, you can return the items within 7 days from the receipt date for replacement or refund (not including shipping costs). All returned products must be in an unused condition.
Once we receive the return, we will refund your order as soon as possible.
Please contact us to get the return address.
Refunds and Exchanges Email: customer@dwarvesshoes.com
Package Lost
The Logistics provider will Compensate the shoes if 60 days can not receive.
We will follow-up you order and assist you.
Please Note That
We are so sorry in this COVID-19 days the delivering is not stable. Please read the size details carefully. World wide delivery is not easy in this days. Returning is also some time easy some time hard and expensive.
We are chinese craftsmen, All the shoes ship from china and return to china. We are trying to offer services returning to warehouses in the United States, But not now.
From 2012 to 2021, We are here for 9 years! Our brand site dwarvesshoes.com is opened on 2017, also over 4 years. We adhere to brand values and are trustworthy partners.
