2025 Chinese New Year Holiday

The Spring Festival, also known as Lunar New Year or Chinese New Year, is the most important traditional festival in China. It's a time for families to reunite and celebrate the beginning of a new year on the lunar calendar. Celebrations include family reunions, exchanging New Year's greetings, decorating with Spring Festival couplets, and setting off firecrackers to ward off bad luck and welcome good fortune.

Dwarves 2025 Chinese New Year Holiday(11 days): 25 Jan 2025 to 4 Feb 2025

All the Craftsmen are on holiday, We can not Arrange to make shoes in these 11 days, But you still can place order, we will Make and deliver in order when we are back.

Our Customer service email: customer@dwarvesshoes.com will still reply within 24 hours.

About 50% styles on our site are need to make after we receive order, We will finish all the order before 15th,Jan, After this time, we do not have enough time to make.

The other 50% styles we have stock. We will ship out all the orders before 22nd,Jan.

So, if you want to buy shoes or Valentine's Day gift for her, please place order before the long holiday.

Dwarves Team worked hard for the whole year, We received a lot of feedback, about our Design, handicraft, customer service, Delivery and so on. Thanks for all the praise and criticism, we will continuous improvement.

The most important question is about size:
Considering your foot length and wide, and foot Shape to choose the size, Please considering the shoes design too, some are for wide foot, some for thin foot and some for normal foot, also some styles are loose fit and some are slim fit.
Please read the size details carefully: https://dwarvesshoes.com/pages/how-to-choose-the-right-size

The second important question is about Tracking:
Normally to US is 7- 15 days; to Canada is 6- 10 days; to Australia is 10-20 days. When we shipped the shoes, you will receive a email named "A shipment from order ##### is on the way". Simply click the tracking number to get tracking information, All the updates will show on this page, when the shoes arrive US, will be delivered by usps, Then You will see the usps tracking number in this page. Other countries will be delivered by Post Office too.
You can track on our site too: https://dwarvesshoes.com/apps/aftership

We list Frequently Asked Questions here: If you have any other questions please have a check.
https://dwarvesshoes.com/pages/faq

Review our 2024, We have made some progress:
1, Our shoes are more abundant, we Increased about 500 styles.
2, We have more horse leather styles.
3, We cooperate with FedEx to provide more faster shipping.
4, Continuously improve our customer service process: reply within 24 hours, faster deal with return and exchange, lost packages, wrong shoes, quality problems.
5, Our Shop app received 277 reviews, and over 10000 Fans.
6, We can provide US Warehouse and UK Warehouse for return
Looking forward to 2025: We still have some plans:
1, Systematize our return and exchange process.
2, Systematize our customer service process.
3, Continuously develop 500 styles.
4, Cooperate with local boutiques.
5, More videos showcasing our shoes.
Review our 2024, We have received about 1000 products’ reviews:
90% is 5 stars
8% is 4 stars
1% is 3 stars
1% is 1 stars
Below are some of the 1 stars: They told us where we need to improve.

Below are some featured reviews: https://dwarvesshoes.com/pages/reviews
They Encourage us to move forward.

We have faced many difficulties in 2024 too . Even when our customer service team does everything they can, there are still some customers who remain dissatisfied and charge back, we lost the shoes and money. Because we offer a wide variety of designs, items that are not in stock require a production time of one week or more. Variations in leather batches from our suppliers can sometimes result in color differences. The world is vast, and each country has its own logistics system, making it difficult for us to control last-mile delivery. As a small shoe studio with very low prices, we often receive requests for free returns and exchanges, which we currently cannot afford. Implementing free returns would lead to closure unless we raise prices or require customers to purchase shipping insurance. Customs' control and fees on returns and exchanges have led to increased costs for us. Difficulties are not unique to us, but we believe we will grow stronger through them.