How time flies! It is the end of 2022.
2023 New Year is coming soon. Happy New Year to you all. On Chinese New Year, people like to spend time with their families, It is the most important holiday of the year.
Dwarves 2023 Chinese New Year Holiday (15 days) : 16 Jan 2023 to 30 Jan 2023
All the craftsmen are on holiday, We can not arrange to make shoes in these 15 days, But you still can place order, we will make and deliver in order when we are back.
Our customer service email: firstname.lastname@example.org will still reply within 24 hours.
From 2012 to 2022, We are here for 10 years! Our brand site dwarvesshoes.com is opened on 2017, also over 5 years. We adhere to brand values and are trustworthy partners.
Dwarves Team worked hard for a year, We received a lot of feedback, about our Design, handicraft, customer service, Delivery and so on. Thanks for all the praise and criticism, we will continuous improvement.
The most important question is about size:
Considering your foot length and wide, and foot shape to choose the size, Please considering the shoes design too, some are for wide foot, some for thin foot and some for normal foot, also some styles are loose fit and some are slim fit.
Please read the size details carefully: https://dwarvesshoes.com/pages/how-to-choose-the-right-size
The second important question is about Tracking:
Normally to US is 7- 15 days; to Canada is 6- 10 days; to Australia is 10-20 days. When we shipped the shoes, you will receive a email named "A shipment from order ##### is on the way". Simply click the tracking number to get tracking information, All the updates will show on this page, when the shoes arrive US, will be delivered by usps, Then You will see the usps tracking number in this page. Other countries will be delivered by Post Office too.
You can track on our site too: https://dwarvesshoes.com/apps/aftership
We list Frequently Asked Questions here: If you have any other questions please have a check.
Review our 2022, We have made some progress:
1, Our shoes are more abundant, we Increased about 500 styles.
2, We cooperate with FedEx to provide more faster shipping.
3, Continuously improve our customer service process: reply within 24 hours, faster deal with return and exchange, lost packages, Wrong shoes, quality problems.
Looking forward to 2023: We still have some plans:
1, Systematize our return and exchange process
2, Systematize our customer service process
3, Continuously develop 500 styles.
4, Cooperate with local boutiques
Review our 2022, We have received about 1000 products’ reviews:
90% is 5 stars
8% is 4 stars
1% is 3 stars
1% is 1 stars
Below are some of the 1 stars: They told us where we need to improve.
Below are some featured reviews: https://dwarvesshoes.com/pages/reviews
They encourage us to move forward.
We have faced many difficulties in 2022 which affected by COVID-19 . We confronted with shortages of raw materials, The prevention and control policy in our city limited our production time, and suddenly opened policy let most of our colleagues were sick. Please believe that everything will be ok in 2023. We will do better!