On Chinese New Year, people like to spend time with their families, It is the most important holiday of the year.
Dwarves Chinese New Year Holiday (17 days) : 20 Jan 2022 to 5 Feb 2022
All the craftsmen are on holiday, We can not Arrange to make shoes in these 17 days, But you still can place order, we will make and ship in order when we are back.
Our Customer service email: firstname.lastname@example.org will still reply within 24 hours.
Dwarves team worked hard for a year, We received a lot of feedback, about our design, handicraft, service, delivery and so on. Thanks for all the praise and criticism, we will continuous improvement. We were often moved by our customers, sometimes a little tearful.
From 2012 to 2021, We are here for 9 years! Our brand site dwarvesshoes.com is opened on 2017, also over 4 years. We adhere to brand values and are trustworthy partners.
The most important question is about size:
Please read the size details carefully: https://dwarvesshoes.com/pages/how-to-choose-the-right-size
World wide delivery is not easy in COVID-19 days. Returning is also some time easy some time hard and expensive. We are chinese craftsmen, All the shoes ship from china and return to china. We hope we can Provide American address for returns soon. and we are trying to do this.
The Return rate was about 1.27% in the past year, most of the return was about size, This was the case in this morning: stephanie did not read the size details carefully, she chose US 6 instead of UK 6. We will try to show the US, UK, EU and Foot Length choice in the page when we back.
The second important question is about Tracking:
Normally to US is 7- 15 days after shipping; to Canada is 6- 10 days after shipping; to Australia is 10-20 days after shipping.
When we shipped the shoes, you will receive a email named "A shipment from order number is on the way". Simply click the tracking number to get tracking information, All the updates will show on this page, when the shoes arrive US, will be delivered by usps, Then You will see the usps tracking number in this page. Other countries will be delivered by Post Office too.
We were often moved by our customers, After about 10 emails to appease Stephanie, She received the boots, We were a little tearful when we received this email.
Best wishes to everyone