Politique d’expédition

Shipping and Production Time

Production Time

1. Standard:

For styles that are in stock, orders will ship within 3 business days.
For styles that need to be made, orders will ship within 7 business days.

If we find that we do not have the materials needed, we will send you an email. If we are unable to reach you by email or SMS within 30 days, we will issue a full refund automatically.

2. Busy Seasons:

Processing may take additional time during peak periods, but we will do our best to ship as quickly as possible. Handmade shoes take care and craftsmanship — we put our heart into every pair.

Cancellation of Order

You may cancel your order and receive a full refund before it has been shipped. Once an order has shipped, it cannot be cancelled while in transit.

To cancel an order, please contact us by email: customer@dwarvesshoes.com

Shipping

1. Shipping Fee: Free shipping to all countries. A paid FedEx option is also available.

2. Shipping Time:

Free shipping delivery time is approximately 5–15 days to most locations. Once your order ships, we will send you an email with the tracking number and tracking link.

Our paid FedEx option delivers to most locations in approximately 2–8 business days:
- US and Canada: 3–4 business days
- Australia: 5–8 business days
- Asia: 2–3 business days

3. Urgent Orders：We cannot guarantee delivery dates and do not accept urgent orders. Please place your order in advance.

4. Customs Duties & Import Taxes

  • United States, Canada, and Australia: No. We handle all customs clearance and duties for customers in the US, CA, and AU. The price you see at checkout is your final price.

  • Other Countries: Possibly. International orders may be subject to import taxes and duties as required by your local government. These fees are not collected by us and must be paid by the recipient.

💡 Tip: Customs fees vary by country and product value. Most countries have a minimum threshold below which no duties are charged.

5. Incorrect or Incomplete Address:  We ship only to the address provided at checkout. Please ensure your shipping address is correct and complete — we are not responsible for undeliverable or incorrect addresses. If a package is returned due to an insufficient or incorrect address, we may not be able to issue a refund, as we will have paid shipping fees twice, which may exceed the value of the shoes.