Politique de remboursement

Refunds and Exchanges

1. Change shoe size/color/style

Please check our size chart carefully before you place your order.  You can exchange the size,color or style within 7 days from the time you receive our shipment, but please note that you will incur the cost of returning any shoes to us.( Please make sure with your local office.） We will cover the charge to ship out the replacement pair as long as the shoes are returned in the condition they were sent out.  

2. Refund

For any reason you are not satisfied with our products, you can return the items within 7 days from the receipt date for replacement or refund (not including shipping costs).  All returned products must be in an unused condition.

When we receive the products will refund you as soon as possible.

Please contact us before you ship the items back to get the shipping back address.

Refunds and Exchanges Email: customer@dwarvesshoes.com

Non-Refundable Cases:

A. We will only ship to the address you give us.  Please make sure the shipping address you input during checkout is correct and complete, we are not responsible for any wrong or undeliverable addresses. If your package return because of Insufficient address or wrong address, we can not refund you, because we paid twice shipping fee, It is more than the shoes.

B. We won't issue refund if customer refuse to pay for the custom fee when the package arrive local custom office.

C. We won't issue refund if customer refuse to pick up the package when the package is delivered or at pick-up location.

D. Damage products caused by improper use by customers.

E, Products that have been worn and used by customers.

F, Clearance shoes do not accept exchanges and refund.

G, Orders over 90 days.

H, Delays or loss of packages resulting from force majeure events, including but not limited to natural disasters and policy changes.

Return Label, Shipping Cost and Return Address

Please note that we are unable to get the return label for our customers from Website Background Management System now. So all the returning need our customers to contact local logistics office(such as USPS, Canada post, Australia post ...) to ship back. 

Customers pay shipping cost as a result of their own error (ex: incorrect order such as wrong size,wrong color,wrong style; Items that are not liked). We will refund any return shipping cost if the return is a result of our error (ex: Wrong product, dwarves shipped you the wrong style,wrong color,size; Damaged products). 

We currently have two return addresses for you to choose from:
A. You can choose a shipping method that is most convenient and cheap for you to send back to China Studio. (Normally if your return shipping fee is below $35, Please choose this method)
B. You can choose returning to our US Warehouse or CA Warehouse which offer by our Logistics partner. Please note that you need to pay for the shipping of the shoes back to the US/CA warehouse(Contact our customer service to get big discount). In addition, all international returns and exchanges which under 3kg are subject to a $28 USD returns processing fee. (Includes warehousing fees, shipping costs to China, import duties, etc.) So if your return fee is over $35, please choose this method which will control the exorbitant return fee.

Refund Process

For returned items or exchanges, we will inspect your returned items and email you a refund within 7 business days of receiving your package. Your refund will be returned to your orginal payment account within 10 business days from the date you reveive the email:

A, Paypal account refunds: up to 48 hours

B, Credit card refunds: 2-7 business days

For some debit and cards,refunds can't be made to the original payment account, customer service team will email you to provide us with a paypal account in your name to complete the refund.

3. Additional notes on warranty

A, All returned items must be in new condition, unused/unworn, unwashed, and with all original tags and their original packaging.

B, Please do not send the package back to the sender's address. If you return request is accepted, we will send you the return address and instructions on how and where to send the package.

C, Please be aware that any return made to an address other than the one provided by Dwarves, or to the address on the original shipping package, cannot be received by us and will not be eligible for a refund or exchange.

D, Please note that we shall not be liable for delays or loss of packages resulting from force majeure events, including but not limited to natural disasters and policy changes.