Frequently Asked Questions

About Products

All the questions about products are here, if can not find the answer,Please contact us.

All the shoes are handmade from best handicraftsman in china

If you can not find the size you need, It means we do not have stock or no more make them.

All the styles have size US9,US9.5,US10,US10.5,US11 are in this link:
https://dwarvesshoes.com/collections/large-size

The size for choice in the pages are US size. We use china size,But we have Translate into US size and EU size, UK size,just go to "how to choose the right size?" page: https://dwarvesshoes.com/pages/how-to-choose-the-right-size

They are U.S. dollars.

We have almost no discount all the year, the price is the lowest price we can bear.so no need to wait for discount.
Below are the long term discounts We offer:
A,We have bonus plan for order from $200+
$8 Off Order Over $200
The discount is automatic when you place order over $200
B,We have affiliate program
8% Commission and 2% Off Special Coupon For Refer Your Friends

Shipping and Tracking

All the questions about shipping and tracking are here, if can not find the answer,Please contact us.

We are Free Shipping

A. Normally:
For styles are in stock, They will be ship within 48 hours.
For styles need to make, They will be ship within 7 days.
Once we find that we have no materials to make will send email to you.Please pay attention to your email left.
B. Busy Seasons:
May need more time, But we will try our best to ship out as soon as possible.
Handmade is not easy and we are doing it with our heart.
We ship from china ,about 5-15 days to all over the world.

Yes, you can. Your shipping confirmation email will feature tracking via USPS.and also your dwarves account
https://dwarvesshoes.com/pages/how-to-tracking

On very rare occasions, an order does not arrive as planned. We ask that you use your tracking number to track your package on the USPS website before calling or emailing to ensure that there is an error.
Log into your dwarves account, click on the order you wish to track and the tracking number will be provided. If you do not have an account, please check the shipping email dwarves send to you .If you have attempted to track your order in USPS and there is a problem with the shipment, please contact USPS. Once a package leaves our facility, we are unable to discuss the shipment with USPS as per their rules.
If a package is missing, you will need to submit a ticket to USPS and send that ticket to us. We are happy to replace missing orders, however all requests must be submitted in a timely manner, within 30 days of the day of purchase.

The Logistics provider will Compensate the shoes if 60 days can not receive.
We will follow-up you order and assist you.

Returns and exchanges

All the questions about returns and exchanges are here, if can not find the answer,Please contact us.

A. Change shoe size
Please check our size chart carefully before you place your order. You can exchange the size or style within 7 days from the time you receive our shipment, but please note that you will incur the cost of returning any shoes to us. We will cover the charge to ship out the replacement pair as long as the shoes are returned in the condition they were sent out.
B. Refund
For any reason you are not satisfied with our products, you can return the items within 7 days from the receipt date for replacement or refund (not including shipping costs). All returned products must be in an unused condition.

Once we receive the return, we will refund your order as soon as possible.
Please contact us to get the return address.
Refunds and Exchanges Email: customer@dwarvesshoes.com

Customer must pay shipping cost as a result of their own error (ex: wrong size). dwarves.com will pay any return shipping cost if the return is a result of our error.