Handmade Retro Leather Ankle Boots For Women Side Zipper Black/Brown

Dwarves Shoes Size Details For Women:

Please note that the size for choice in the page are US size

35-36 EU / 5 US / 3 UK / CN 34 fit for feet length 22 cm

36 EU / 5.5 US / 3.5 UK / CN 35 fit for feet length 22.5 cm

36-37 EU / 6 US / 4 UK / CN 35 fit for feet length 22.5 cm

37 EU / 6.5 US / 4.5 UK / CN 36 fit for feet length 23 cm

37-38 EU / 7 US / 5 UK / CN 37 fit for feet length 23.5 cm

38 EU / 7.5 US / 5.5 UK / CN 38 fit for feet length 24 cm

38-39 EU / 8 US / 6 UK / CN 39 fit for feet length 24.5cm

39 EU / 8.5 US / 6.5 UK / CN 40 fit for feet length 25 cm

39-40 EU / 9 US / 7 UK / CN 41 fit for feet length 25.5 cm

40 EU / 9.5 US / 7.5 UK / CN 41  fit for feet length 25.5 cm

40-41 EU / 10 US / 8 UK / CN 42 fit for feet length 26 cm

41 EU / 10.5 US / 8.5 UK / CN 43 fit for feet length 26.5 cm

41-42 EU / 11 US / 9 UK / CN 44 fit for feet length 27 cm

42 EU / 11.5 US / 9.5 UK / CN 45 fit for feet length 27.5 cm

More about how to choose the right size, Please read here:

https://dwarvesshoes.com/pages/how-to-choose-the-right-size

Feel free to contact us with any other question or requirement customer@dwarvesshoes.com

1. Best Cow Leather. Fine and smooth feeling, full texture, luster, clear particles, excellent elasticity, with a certain waterproof and defensive performance, easier to handle.

2.High quality breathable pigskin inside, fine pore, comfortable, can better protect your feet.

3. Anti-skid and wear-resistant outsole. Soft, with anti-skid, shock absorption, wear resistance and other characteristics, good elasticity and waterproof performance,reliable foot feeling.

4. Perfect Shoe tree for Human Body

 Production Time

1. Normally:

For styles are in stock, They will be ship within 48 hours.

For styles need to make, They will be ship within 7 days.

Once we find that we have no materials to make will send email to you.Please pay attention to your email left. If we can not contact you both by email and SMS within 30 days, We will refund the order Directly.

2. Busy Seasons:

May need more time, But we will try our best to ship out as soon as possible.

Handmade is not easy and we are doing it with our heart.

Cancellation of Order

You can cancel order before the order is shipped. Once the order is shipped, we can not take the shoes back in transit.

Cancellation of order please contact us by email：customer@dwarvesshoes.com

 Shipping

1. Shipping fee: Free shipping to all the countries and we have paid FedEx Option.

2. Shipping time: 

Free Shipping To most locations, delivery time is approximately 5-15 days.  Once your order is shipped, we will send you an email with the tracking number and tracking site.

We have paid FedEx Option, to most locations, delivery time is approximately 2-8 days.(FedEx to US and Canada is 3 - 4 days; FedEx to Australia is 5 - 8 days; Europe and South America is 4 - 7 days, Asia is 2 - 3 days)

We will only ship to the address you give us.  Please make sure the shipping address you input during checkout is correct and complete, we are not responsible for any wrong or undeliverable addresses.If your package return because of Insufficient address or wrong address,we can not refund you,because we paid twice shipping fee ,It is more than the shoes.

3. We can not guaranteed arrival time and do not accept urgent orders.Please place your order in advance.

4.Normally Free Shipping to Australia is 20 days after shipping. So If you are from Australia and want to receive the package soon please choose paid FedEx in the shipping option. Free Shipping to US ,Canda is normal, 7-15 days will be delivered, Average 10 days. If you want fast, you can choose paid FedEx Option too.

Refunds and Exchanges

 1. Change shoe size

Please check our size chart carefully before you place your order.  You can exchange the size or style within 7 days from the time you receive our shipment, but please note that you will incur the cost of returning any shoes to us.( Please make sure with your local office.） We will cover the charge to ship out the replacement pair as long as the shoes are returned in the condition they were sent out.  

2. Refund

Please contact us to get the return address.

Refunds and Exchanges Email: customer@dwarvesshoes.com

We will only ship to the address you give us.  Please make sure the shipping address you input during checkout is correct and complete, we are not responsible for any wrong or undeliverable addresses. If your package return because of Insufficient address or wrong address, we can not refund you, because we paid twice shipping fee, It is more than the shoes.

Please note that we are unable to get the return label for our customers from Website Background Management System now. So all the returning need our customers to contact local logistics office(such as USPS, Canada post, Australia post ...) to ship back. Customers pay shipping cost as a result of their own error (ex: wrong size). We will refund any return shipping cost if the return is a result of our error. 

How we wish we can offer more convenient return and exchange service to our customers! Our team is working with usps and looking forward to offer return label function on our Brand site soon.

Package Lost

The Logistics provider will Compensate the shoes if the package 60 days can not be delivered.We will follow-up you order and assist you. We are not responsible for any lost or returned or misdirected shipments based on incorrect addresses.

Information Safety

We do not use your information for any other purpose, only for fulfill order.Below is the details of privacy policy:

https://dwarvesshoes.com/pages/privacy-policy

 

We are so sorry in this COVID-19 days the delivering is not stable. Please read the size details carefully. World wide delivery is not easy in this days. Returning is also some time easy some time hard and expensive.（Please make sure with your local office.）

We are Chinese craftsmen, All the shoes ship from China studio and return to China studio. We are trying to offer services returning to warehouses in the United States When our orders reach a certain quantity.

From 2012 to 2022, We are here for 10 years! Our brand site dwarvesshoes.com is opened on 2017, also over 5 years. We adhere to brand values and are trustworthy partners.

 

 

Note / Notice

# Dwarves leather products are different from each other due to leather texture and hand dyeing process.

# The real color of the product may be slightly different from the screen display due to the different lighting sources and user computer settings.

Maintenance methods

# Shoes are stored in dark, ventilated and dry places and avoid stacking with other leather products.

# After wearing shoes, you can use soft cloth or soft brush to remove dirt such as dust and dirt on the upper of shoes.

# If wet, replace the newspaper in shoes for 2 to 3 times in about 20 to 30 minutes and accept it after natural air drying.

# Avoid direct hot air drying or sun exposure

We accept Debit and credit card, Paypal payment.

1. Express Checkout with a Paypal account

Note: Paypal express checkout, the delivery address is default apply your Paypal shipping address, please be sure it's the correct delivery address.

 

2. Checkout Directly With Your credit card

     

A. Fill your email or phone in the "Contact information" Box. We will contact you about the order if needed.

B. Enter The Shipping address.

C. Choose“Standard Shipping” and continue

D. Payment choose "credit card",fill the card information and  click "pay now".

 

3. Checkout with Debit or Credit Card Without Paypal Account

     

A. Fill your email or phone in the "Contact information" Box. We will contact you about the order if needed.

B. Enter The Shipping address.

C. Simply set the billing address "Same as shipping address".

D. Easy to check out with card, After Click "Complete Order":

 E. "Continue as Guest" to complete the payment. 

 

Note: Dwarves CAN NOT and WON'T collect your card AND personal information when you make a payment. All your personal information is safety and protected by Shopify and Paypal.

4. How is Sales & Use Tax calculated?

The products price in Dwarvesshoes.com contains shipping Fee already.So you no need to pay Shipping Fee.

We ship the shoes as gift, and the value is below $800, so in most cases, there is no tax in the United States, Canada and Australia.

Please Note that Custom Tax is base on Policies in diffierent regions. We can not control and pay for the Custom Tax(tariff).

 

 

1, Tracking from our site:

 

Just click the "Track Your Order" link at the top of the site, than you can track with your order number or the tracking number we email you.

 

2, Tracking from your emails

You will receive a email named "A shipment from order #1174 is on the way", when your order ship out.

Simply click the tracking number to get tracking.

3, Login your dwarves account to track orders

A. Find the order in "order history";

B. click the "order number" you will see the order details;

C. Click the" tacking number" to get the tracking information.